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Meet the author - Emory Matts

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About Emory

Emory Matts is a quality and operations professional with over 25 years of diverse experience in the pest control industry. 

Currently serving as a Technical Services Manager at Rentokil, Emory is recognized for solving complex structural challenges and driving operational excellence. 

Emory has a proven track record of streamlining multi-system data into actionable compliance and service quality metrics through custom automation and dashboard development.

Connect with Emory on Linkedin here

Emory’s background and experience

As a primary rodent subject-matter expert at Rentokil, Emory conducts high-level on-site risk assessments, provides specialized training, and conducts deep-dive data analysis to resolve and prevent issues for large national accounts. Beyond operational management, he has led multiple research projects on insect control and contributed to several industry patents, demonstrating a deep technical expertise and a lifelong dedication to innovation in pest management.

Emory is adept at coaching field leadership, creating scalable tools that drive service consistency, and ensuring strict adherence to federal, state, and third-party audit specifications.

Emory’s dedication to the industry has been recognized with several prestigious honors, including the Rentokil TSM of the Year Award (2019) and the Rentokil Distinguished Performance Award (2019 and 2021).

Areas of expertise

Emory’s career is defined by a blend of field-tested expertise and academic rigor. 

On-site rodent action plan expert

Emory specializes in complex rodent management and large-scale prevention strategies. 

In his role as a primary rodent expert, Emory identifies systemic vulnerabilities through on-site risk assessments and develops custom action plans that eliminate deep-seated infestations for large-scale national partners

Data analysis

Emory has a proven track record of transforming complex, multi-system data into actionable service quality metrics. 

By developing custom automation tools and interactive, data-driven dashboards, he enables leadership to visualize compliance and drive operational excellence across the organization

Technical training

Emory has extensive experience in technical education, specifically focused on coaching field leadership and technicians. He has developed several scalable tools and training protocols that ensure technical teams are equipped to handle the most challenging pest environments while meeting rigorous audit specifications.

His work in this area bridges the gap between complex technical requirements and field execution, ensuring that Rentokil’s service standards remain aligned with audit regulations

Education and certifications

Academic background

  • Master of science in entomology | University of Minnesota, St. Paul, MN
  • Bachelor of Arts in Biology and Political Science | Hamline University, St. Paul, MN
    • Dual departmental honors and chemistry minor
  • Certificate | Conservatory of Recording Arts and Sciences

Professional certifications and memberships

  • Board-certified entomologist (BCE) | 2004 – present
  • Comprehensive food safety (CCFS) certified | National Environmental Health Association
  • Certified applicator (Texas) | Licensed in pest, termite, and weed control
  • Member | Entomological Society of America
  • Member | Pi Chi Omega
  • Member | Texas Pest Control Association

Awards and patents

  • Rentokil share plan award (2023)
  • Rentokil distinguished performance award (2019, 2021)
  • Rentokil TSM of the year award (2019)
  • Ecolab district of the year (2008, 2014)
  • Patents held: US-7165353-B2, US-9511161-B2
  • Patent applications: US-20210204536-A1, US-20090288333-A1, US-20040057977-A1

Published works and media mentions

Latest articles by Emory Matts